RETURNS,  EXHANGE AND CANCELLATION POLICIES

Overview

AARYAV FOODS has “no questions asked return policy” which entitles all customers to return the product at the time of delivery if they are not satisfied with the quality. 1- Category-wise Return Policy All products shall be subject to manufacturer’s warranty only and is not covered under return/exchange policy. User can return it to the delivery personnel at time of delivery or user can contact our customer support team and AARYAV FOODS will do the needful. AARYAV FOODS requests user to check all the items at the time of delivery.

2- Return, Exchange and Cancellation Policy: All products listed on our website can be returned subject to the following conditions: Product Condition: A product cannot be returned unless it is a defective, broken, faulty, leaking or not of satisfactory quality. Products should be returned in the original condition user had received them. Please understand that AARYAV FOODS cannot accept returns under the following instances: (i) Returns will not be entertained on altered, damaged, used products (ii) Damages due to mishandling of product; (ii) products with tampered or missing labels; (iii) any product that is returned without all original packaging and accessories, including the box, manufacturer’s packaging if any, original invoice and all other items originally included with the product(s) delivered. Product Accessories / Freebies / Bundles & Combos: All the product accessories available with the product and / or all the freebies associated with the product and / or other products associated as “bundles” or “combos” with the product should also be returned so as to enable us to initiate the return process. Validity Period: a. Processed items – no refund, except if assessed poor quality. Product can be returned at the time of delivery b. All Fresh items – Product can be returned at the time of delivery c. Dairy & Frozen items – Product can be returned at the time of delivery d. Dry items – Within 24 hours of delivery (contact customer care team)

3- All payments made by user towards correctly returned products will be refunded as per the Returns Policy. If user thinks that AARYAV FOODS has provided with an incorrect refund, please contact immediately on jeetcares@jeetindia.in

4- Please note card refunds in case of prepaid orders may take up to 15 business days for user’s bank to complete, depending on their processing time. This can vary greatly between card issuers, and AARYAV FOODS shall not be liable for any delays in refund by card companies. AARYAV FOODS offers no guarantees whatsoever for the accuracy or timeliness of the refunds reaching the Customers card/bank accounts. This is on account of the multiplicity of organisations involved in processing of online transactions, the problems with Internet infrastructure currently available and working days/holidays of financial institutions.

5- Cancellation by customer User can call AARYAV FOODS customer care to cancel the orders up to 4 hours prior to the preferred delivery slot. User can call customer care within the operational hours that is 10:00 am to 8:00 pm all 7 days of the week. In such a case AARYAV FOODS will refund any payments already made by user for the order within 15 working days of user’s cancellation as per refund policies. i. Partial cancellation by customer In case of partial cancellation, order value will be recalculated. In such a case AARYAV FOODS will refund any payments already made by user for the order within 15 business days of user’s cancellation as per refund policies.

ii. Cancellation by AARYAV FOODS If AARYAV FOODS suspects any fraudulent transaction by any customer or any transaction which defies the terms & conditions of using the website, AARYAV FOODS at sole discretion could cancel such orders. AARYAV FOODS will maintain a negative list of all fraudulent transactions and customers and would deny access to them or cancel any orders placed by them.

6- i. Minimum delivery time 2 days. ii. Maximum delivery time 8 days.